Introduction: We shall endeavour to ensure that all of our obligations are fulfilled to the best of our ability, and we are confident that you, our clients, will honor your contract in return. Your attention is drawn to the following terms of business before making your booking.
What the price includes: All prices shown are per night rental of Villa Fresno according to the season. Included in the rent are electricity, gas, water, linen and the pool maintenance.
Not included: Transfers to and from the accommodation, insurance, car hire, and flight costs.
Deposits: You will need to pay a damage deposit of £200.
Price guarantee: All prices are fully guaranteed against surcharges, subject only to Government action.
Accommodation Descriptions: The descriptions and information have been made in good faith and are not intended to mislead. Only those persons named on the booking form shall be allowed to occupy the accommodation, and under no circumstances may the maximum number of persons appropriate for the accommodation type be exceeded without prior permission. Extra beds in the accommodation can sometimes be provided, and a price supplement will be added to your account. We do not accept any liability for death, personal injury, loss, damage, or inconvenience arising from the provisions of the accommodation where due to neglect, act of omission of any other company, form, or individual.
Electrical appliances: Any breakdown of appliances must be reported to Owner at once. Every effort will be made to ensure these electrical appliances are repaired as soon as possible.
Swimming pool: Is not fenced off and does not have lifeguards, so the health and safety of yourself and your family are your own responsibility.
We shall not be liable for any loss or damage arising from any matter outside reasonable control, including (but not limited to) acts of God, civil disturbances, war, global pandemics, force majeure, etc. Clients should take out their own insurance to cover any of these circumstances.
Vacating your property: Guests are required to vacate their property and return the key to the key lock by 10:00 hrs on their day of departure to facilitate changing and servicing prior to the arrival of incoming guests.
Check In Time: Is at or after 16:00, unless agreed previously with the owner otherwise.
Breakages: All breakages must be reported immediately, and these must be paid before vacating the accommodation. We also reserve the right to charge for damage or breakages not reported and found after departure.
Cancellations by the client: Should you wish to cancel or amend your booking once it has been accepted, we must receive written instructions to this effect. When the following charges become payable by you:
CANCELLATION:
More than 10 weeks: Deposit only
4-10 weeks: 50% or deposit if greater
2-4 weeks: 70% or deposit if greater
1-2 weeks: 85% or deposit if greater
7 Days or less: 100%
REFUND
If cancelled within 24 hours after booking,
100% of the amount paid will be refunded.
Does not apply to last-minute bookings,
(7 days before check-in)
Balances: Balances are due 8 weeks prior to your arrival. If this balance is NOT received within 7 days following the due date, cancellation may be assumed with consequent loss of deposits and/or cancellation charges applied as laid out above. In the unlikely event that we have to cancel your holiday through circumstances beyond our control, wwe will refund ALL monies paid. Refunds will not be payable if we are forced to cancel or in any other way change your booking due to war, terrorist activity, natural or nuclear disaster, adverse weather conditions, global pandemics, force majeure, etc. We recommend all clients ensure they have the correct holiday insurance to cover them during these events.
Amendments to your booking: We strongly advise you to book all of your holiday requirements at the same time. All amendments should be notified in writing.
Complaints: In the unlikely event that you have a complaint while on holiday, please us as soon as possible. Many problems can be solved on the spot if action is taken promptly, but we can only help you if you tell us your problem. If the complaint cannot be sorted out to your satisfaction while on holiday, then you must make a formal written complaint to us within 14 days of your return from holiday. We will not accept any complaints or any responsibility after this period has elapsed.
Payment of your deposit signifies acceptance of these Terms and Conditions.